Your location is:Home > Service center Criterion For Customer Service Support Service Concepts: Follow canonical operation system and rely on professionals with rich theory and experience to guarantee service quality and to truly realize the tenet of creating value for customers. Service Contents: Service system that we offer for customers includes before-sale service (product consultation and function introduction), sales service (training on usage) and after service. Effectively and quickly serve customers with management rules of the company. Guarantee realization of corporate promise on service through internal service rules of the enterprise, setup of files, service record, service supervision and complaint. Service Agency: 　　TAMAY has established cooperative agency relationship with scores of domestic and overseas companies after rapid and stable development thus it has formed territorial customer service system over the world. The agency company or agency office is in charge of service on product usage and problems that can’t be solved are fed back to TAMAY by those agencies. Service Mechanism: ●Set up customer response center and provide hotline support. ●Direct Customer Support: Provide 24-hour telephone, fax and e-mail service for customers to find out the solutions. Service Flow: ●Runtime environment of customer service response center. The response center can directly accept problems asked by customers through written form or telephone, judge the nature of the problems and report to department concerned for further analysis and treatment according the nature.